HomeTravelHeathrow asks airlines to halt ticket sales: What you need to know

Heathrow asks airlines to halt ticket sales: What you need to know

(CNN) — London Heathrow, one of many world’s busiest airports, has made the extraordinary transfer of asking airlines to cease promoting tickets for outbound journey this summer time.

Here’s what you need to know concerning the measure.

Why is it occurring?

Like many airports world wide, Heathrow has been struggling to deal with workers shortages and the surge in passenger demand following two years of pandemic disruptions.

Heathrow CEO John Holland-Kaye mentioned in an open letter to passengers on July 12 that “over the past few weeks, as departing passenger numbers have regularly exceeded 100,000 a day, we have started to see periods when service drops to a level that is not acceptable.”

This momentary measure has been launched as an try to decrease additional disruption.

When does it begin?

The cap is instantly efficient from July 12 and can final till a minimum of September 11.

I’ve already booked my ticket. What ought to I do?

You do not need to do something. Your journey will go forward as deliberate until you are contacted by your airline with data to the opposite. Keep an eye fixed in your e mail and textual content alerts and verify the airline’s app or web site earlier than you head to the airport.

If you want to reschedule or to cancel your flight, verify the airline’s web site for steerage.

“The airport will still be busy,” mentioned Holland-Kaye within the July 12 letter. “We ask you to bear with us if it takes a little longer to check in, go through security or collect your bag than you are used to at Heathrow. We ask passengers to help, by making sure they have completed all their Covid requirements online before they come to the airport, by not arriving earlier than three hours before their flight, by being ready for security with laptops out of bags and liquids, aerosols and gels in a sealed 100 ml plastic bag, and by using e-gates in immigration where eligible.”

I’m transiting through Heathrow. Will I be affected?

Again, your flight will go forward until you hear in any other case out of your airline. Keep a eager eye on updates as you put together to journey.

What do I do if my flight is canceled?

Further disruptions are positively within the playing cards, and a few vacationers might be affected by their flights being moved to one other day, one other airport, or being canceled altogether.

Passengers ought to be ready to be versatile and for the eventuality that they could need to change their journey plans or have their flights refunded.

What disruptions have passengers been experiencing?

Last-minute flight cancellations have been an enormous downside this summer time. In June 2022, they had been up 188% on outbound flights from the UK, in contrast to June 2019, in accordance to aviation analytics agency Cirium — and that is regardless of scheduled flights being down 22% final month.

Holland-Kaye mentioned within the open letter that whereas recruitment for the summer time season started final November, “new colleagues are learning fast but are not yet up to full speed.”

Ground handlers particularly are considerably under-resourced, mentioned Holland-Kaye, explaining that they’re the employees who “are contracted by airlines to provide check-in staff, load and unload bags and turnaround aircraft.”

How do these numbers evaluate to pre-pandemic journey?

In 2018, the each day variety of passengers going by way of Heathrow was almost 220,000, cut up between arrivals and departures.

Can I nonetheless purchase a ticket departing from Heathrow?

Heathrow’s airline companions have been requested to cease promoting summer time tickets for unsold seats. So whereas it is nonetheless potential to snap up some last-minute flights, this window of alternative will doubtless finish quickly and you run the danger of cancellation or disruption.

Fares are presently very excessive for these few remaining flights, due to the robust demand. We advocate that vacationers search different choices.

What are the alternate options?

The UK capital is served by 5 different airports moreover Heathrow: You can learn our information to them here.

Consider flying out of Britain’s different airports — Birmingham International is simply over an hour from London Euston by prepare — or touring by rail or ferry.

When touring this summer time, intention to be versatile, journey early within the day if you can and buy journey insurance coverage.

Is simply Heathrow that is affected or are different airports?

Amsterdam’s Schiphol Airport final month turned the primary on the earth to cap flights, however that transfer was in a bid to limit emissions.
Analysis by the net journey company Hopper has discovered that Brussels, Frankfurt International and Eindhoven are among the many European airports presently experiencing essentially the most delays, however it’s been a widespread challenge throughout the Western world as journey opens up extra extensively.

Holland-Kaye mentioned within the open letter that “Similar measures to control passenger demand have been implemented at other airports both in the UK and around the world.” This newest transfer might encourage different hubs to additionally take stronger motion.

How are airlines responding?

A slot amnesty was carried out final month to encourage airlines to take away flights from the schedules with out being penalized.

Holland-Kaye mentioned within the letter that “some airlines have taken significant action, but others have not, and we believe that further action is needed now to ensure passengers have a safe and reliable journey.”

CNN has reached out to British Airways, the UK’s flag service which has its house base at Heathrow, for touch upon the scenario.

CNN’s Livvy Doherty and Anna Stewart contributed to this report.



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