HomeTravelJ.D. Power: The most and least satisfying North American airports for 2022

J.D. Power: The most and least satisfying North American airports for 2022

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(CNN) — Air journey quantity is up and passenger satisfaction is down. This comes as no shock to anybody who handed by means of an airport over the summer time.

The J.D. Power 2022 North America Airport Satisfaction Study, launched Wednesday, reveals total satisfaction down 25 factors on a 1,000 level scale from the 2021 rating. Newark Liberty International Airport had the worst rating amongst mega-airports.

The total satisfaction rating for North American airports in 2022 was 777.

US passenger quantity is nearing pre-pandemic ranges. On Sunday, the US Transportation Security Administration screened 2,371,992 passengers at airport checkpoints. That determine is 94% of the identical weekday in 2019.

But vacationers are met with fewer flights, extra crowded terminals and restricted meals and beverage choices, the brand new J.D. Power examine says.

“The combination of pent-up demand for air travel, the nationwide labor shortage and steadily rising prices on everything from jet fuel to a bottle of water have created a scenario in which airports are extremely crowded and passengers are increasingly frustrated,” mentioned Michael Taylor, journey intelligence lead at J.D. Power, in a press release.

And Taylor expects this unlucky set of circumstances to proceed by means of 2023.

The 25-point drop comes on the heels of a report excessive stage of satisfaction with North American airports — 802 on the 1,000-point scale — in final 12 months’s examine, which included passenger surveys from the second half of 2020.

But as that survey progressed into 2021, and the third and fourth waves of the examine, traveler satisfaction steadily declined as passenger quantity crept again up.

The 2022 examine was fielded from August 2021 by means of July 2022 as air journey continued its rebound.

Passengers wait in line contained in the terminal at Newark Liberty International Airport on November 24, 2021.

Eduardo Munoz/Reuters

It was based mostly on greater than 26,500 surveys from US or Canadian residents who traveled by means of at least one US or Canadian airport through the previous 30 days. Travelers evaluated both a departing or arriving airport from their round-trip journey.

The examine, now in its seventeenth 12 months, appears to be like at traveler satisfaction with airports in three classes: mega-airports, giant airports and medium airports.

Satisfaction is set by six elements, listed so as of significance: terminal amenities, airport arrival/departure, baggage declare, safety verify, check-in/baggage verify, and meals, beverage and retail.

So which airports are the most satisfying to vacationers? And which fall approach quick?

Most and least satisfying North American mega-airports

Among the mega-airports evaluated within the examine — these airports with 33 million or extra passengers per 12 months — Minneapolis-Saint Paul International Airport ranks highest in buyer satisfaction with a rating of 800 out of 1,000.

The airport’s up to date terminal amenities helped it earn the highest spot for satisfaction, based on Taylor. Construction and renovations final 12 months confirmed up on this 12 months’s outcomes, he mentioned.

Minneapolis-Saint Paul International Airport, seen here in August 2022, earned the best score for traveler satisfaction among North America's mega airports.

Minneapolis-Saint Paul International Airport, seen right here in August 2022, earned the perfect rating for traveler satisfaction amongst North America’s mega airports.

Kirby Lee/AP

While some improvement projects are still underway, the airport had comparatively clean summer time operations, famous Kathleen Bangs, a spokesperson for flight monitoring website FlightAware who used to work for the Minneapolis-St. Paul airports fee.

“Even while undergoing numerous ongoing construction and upgrade projects this summer, MSP has enjoyed better delays and cancellation numbers than some other airports in its size category,” Bangs advised CNN Travel in late August in response to questions on summer time airport efficiency. She put that right down to administration and probably fewer storms than another massive airports skilled.

San Francisco International Airport (with a rating of 796) and Detroit Metropolitan Wayne County Airport (791) had been additionally among the many high airports within the satisfaction examine.

At the underside of the mega-airport record is Newark Liberty International Airport, with a rating of 719 out of 1,000.

Airports present process building and main renovations usually rating poorly for terminal amenities, Taylor mentioned.

Travelers wait at Newark Liberty International Airport on July 1, 2022. The airport was plagued with cancellations and delays this summer.

Travelers wait at Newark Liberty International Airport on July 1, 2022. The airport was plagued with cancellations and delays this summer time.

Jeenah Moon/Getty Images

Newark’s $2.7 billion Terminal A overhaul is predicted to open later this 12 months, and there are massive plans to enhance the meals, beverage and retail choices within the new terminal.

“But those improvements won’t be available to passengers for some time. Rome wasn’t built in a day … and neither are new airport terminals,” Taylor mentioned by way of e mail.

Newark incomes the bottom stage of satisfaction among the many largest airports is probably going no shock to summer time vacationers. High levels of cancellations and delays plagued the airport over the busy summer time season.

Also on the backside of the record: O’Hare International Airport in Chicago (751) and Los Angeles International Airport (753).

Most and least satisfying North American giant and medium airports

Among the massive airports — these with 10 million to 32.9 million passengers per 12 months — Tampa International Airport ranked highest for buyer satisfaction with a rating of 846 out of 1,000.

John Wayne Airport, Orange County in California (826) and Dallas Love Field (825) additionally ranked extremely.

At the underside of the massive airports record was Philadelphia International Airport (729).

Among medium airports — these with 4.5 to 9.9 million passengers per 12 months — Indianapolis International Airport ranked highest with a rating of 842 out of 1,000.

Pittsburgh International Airport (839) and Jacksonville International Airport (826) ranked second and third for satisfaction.

Hollywood Burbank Airport in California was on the backside of the record of medium airports for traveler satisfaction, with a rating of 763.

Top picture: Newark Liberty International Airport on May 30, 2022. (Photo by Yaroslav Sabitov/Shutterstock)



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