With Peloton’s pileup of issues, we requested Peloton customers to inform us in the event that they’re nonetheless prepared to stay with the model or are calling it quits.
Many Peloton customers are avid followers who aren’t going away anytime quickly. A majority of responses, edited for area and readability, confirmed overwhelming help for the company.
“The core product Peloton is putting out has not changed in the wake of its business performance and PR issues,” wrote Shawna Cohn, who owns a Peloton bike and has been a Peloton member since 2015.
“Unless someone is having issues with their equipment or access, has personally had a bad customer service experience, or joined during quarantine, didn’t like it and are now back at a gym, I can’t imagine anyone abandoning ship because of the stock price and PR,” mentioned Cohn. “The bigger risk to me is my favorite instructors leaving or the company drastically changing the content,” which she considers unlikely.
Lee D. Baker, professor of cultural anthropology at Duke University, wrote in to say he makes use of his Peloton bike 20 days a month, a frequency that offers prospects a digital gold medal.
“I cannot believe I get sucked into the gamification of it all, but it works,” mentioned Baker. “It’s also fun to ‘follow’ friends and former graduate students and see how they have been working out, which keeps you motivated to keep up with the Peloton.”
Anna Kuehn mentioned her Peloton treadmill helped her lose 127 kilos over the final yr.
“It helps support my mental and physical health while working from home as a child protection social worker and being a mom to five kids during a pandemic,” she mentioned.
Kuehn began utilizing her Tread+ machine in December 2020. “Winter in Minnesota is a real thing and getting outside at almost 300 pounds was not an option for me. Initially, my goal every day was to walk to the treadmill…then I started by walking just 5 minutes on the treadmill.”
She mentioned she now does 5K runs repeatedly on the Tread+, and acquired a Peloton bike a couple of months in the past.
Emmeline Leggett, a pre-med scholar at Northwestern University, purchased her bike final August.
“I use my Peloton subscription every day and I am not sure where I would be without it.. Its presence is unwavering, even as everything else shut down, giving me consistency and tangible goals to follow each day,” she mentioned.
Melissa Evans had been a member of well being golf equipment and gymnasiums since her mid-20’s and by no means thought she’d give that up.
“Now on the cusp of turning 50, I have found in Peloton a level of challenge that I have not ever found during in-person classes,” she mentioned.”It’s hard not to seem like I’m overstating this, but the Peloton bike has been a wonderful addition to my life that I would be disappointed to give up.”
In an announcement to CNN Peloton mentioned it was grateful that its prospects are sticking with the model.
I barely used it as soon as the health club opened
Peloton’s enchantment has diminished for some customers, nevertheless.
Sasha Korobov, who lives in Surrey, England is seeking to half methods with her bike, which she purchased 16 months in the past, now that gyms in the United Kingdom are open once more, she mentioned.
“It just sits there. I hate it,” lamented Korobov. “It’s a reminder of an impulsive regretted purchase and also our lack of motivation to use it.”
Anjum Koreishi nonetheless loves his Peloton bike and the accompanying lessons however has recommendation for the company.
“Their customer service and repairs leave a lot to be desired,” mentioned Koreishi. “It makes me wish I had never bought it. For $3,000 up front and $49 a month, it’s got to be better,” he mentioned.