(CNN) — We all know that sinking feeling whenever you’re at baggage reclaim, ready in your bag to arrive — and everybody else appears to be getting theirs first. Normally, you are predicting one thing that will not occur — your bag pops out simply as you assume it is misplaced endlessly. But some unfortunate individuals’s worst fears are realized — and generally, which means dropping treasured objects of giant sentimental worth.
Elliot Sharod was one of many unfortunate ones on April 17. He and his new spouse, Helen, had been flying again from their wedding ceremony in South Africa, the place Sharod used to dwell, to their dwelling within the UK.
It had been the journey of a lifetime — their wedding ceremony was first booked for 2020, earlier than being rescheduled for 2021, proper earlier than Omicron hit.
Finally, that they had made it. “It was everything to us — we were coming off an absolute high of it finally happening, finally being married in a place that was special to us.”
They checked three baggage for his or her advanced journey dwelling: Johannesburg to Abu Dhabi; Abu Dhabi to Frankfurt; and Frankfurt to Dublin. The reserving was with Etihad, which had run a direct Abu Dhabi to Dublin route once they’d booked; however had canceled it through the pandemic, and switched them on to an Etihad route to Germany, after which a codeshare with Aer Lingus to Dublin.
From Dublin — the start line for his or her journey, since flights had been less expensive — they had been due to fly once more with Aer Lingus to London Heathrow.
Only, once they reached Dublin, their baggage did not flip up.
Luckily, Sharod had a secret weapon: Airtags.
He’d purchased three of the Apple merchandise, which emit monitoring alerts through Bluetooth, and hidden one in every suitcase.
“I did it because our itinerary was quite robust — we were traveling through multiple airports,” he says. “It was more for security on the way down — the wedding dress and suit weren’t in our cases, but it was for peace of mind.”
So he and Helen had watched in actual time, relieved, as their instances arrived planeside at Frankfurt. Just one drawback — once they checked once more, the instances had moved to a gate space at Frankfurt. They’d by no means been loaded onto the aircraft.
“We were annoyed, frustrated and tired by that point, but still optimistic — we thought, hey, they’ll stick it on a flight,” he says. “We didn’t think any more of it.”
Aer Lingus workers mentioned they’d route the luggage from Frankfurt to London, to ship them to the Sharods’ dwelling deal with in Surrey, exterior the capital.
And certainly, the next evening, at 10 p.m., a courier arrived. The solely drawback: there have been simply two baggage.
The third — Helen’s suitcase, containing wedding ceremony playing cards, handwritten notes from the lodge they’d stayed at, the order of service and itineraries they’d made for the friends — was, in accordance to its Airtag, at a random deal with in Pimlico, in central London.
So after a response from Aer Lingus CEO Lynne Embleton’s workplace that informed him their baggage crew was trying into it, he selected a brand new strategy: recording movies addressing the airline, and posting them on social media.
He’s even put collectively a PowerPoint presentation video, speaking the airline via the saga, and is sharing their typically conflicting direct messages to him.
Sharod informed CNN that it is “the only way I can get their attention, by naming and shaming them.”
Apple’s Airtags, which launched April 2021, price $29, with a pack of 4 coming in at $99. They are sufficiently small to cover in a suitcase — the Sharods’ is in a sock — however, as soon as linked to an Apple gadget, will be traced to their location inside meters.
In “lost” mode, they emit indicators which might be picked up by any Apple merchandise within the neighborhood and handed again to the proprietor, which means that an iPhone consumer strolling previous Sharod’s bag will inadvertently assist alert him to its location.
That’s how he is aware of that on April 21, 4 days after the case went missing, it made two journeys — each inside a few blocks of its Pimlico location. Since then, it has not moved.
“Helen’s gutted,” he mentioned. “It’s her bag, her clothes, and she has that very uneasy feeling about where her property is.” The couple now imagine it has been stolen, and have additionally reported it to the police.
Aer Lingus misplaced all three of the Sharods’ baggage — now one with treasured wedding ceremony souvenirs is nonetheless misplaced.
He was ready to observe its journey round Lisbon Airport earlier than lastly being reunited with it in Spain.
Neither Aer Lingus nor Eagle Aviation responded to request for remark.